Terms of Service

These terms cover your use of Aether for Trades ("Aether", "we", "us"), an AI receptionist operated by AgentWave, India. By creating an account or paying for a plan you agree to them. They are for business customers, not consumers.

1. The service

• Aether answers calls diverted to the UK number we provide, takes the caller's details, and sends them to you by email and in your dashboard.
• It's an automated assistant. It can mishear or miss details, so check important information with the caller. It doesn't quote prices, book jobs, or give safety advice beyond pointing callers to the emergency services and the National Gas Emergency number.
• We aim for the service to be available at all times but don't guarantee uninterrupted operation, and we're not liable for jobs or calls missed because of outages, network problems or call divert settings on your phone.

2. Plans and payment

• Plans are billed monthly in advance by card through Razorpay, in GBP. Prices exclude VAT; as a business customer you account for any UK VAT due under the reverse charge.
• Each plan includes an approximate number of answered calls a month. If you regularly use more, we'll contact you before moving you to a bigger plan; we won't stop answering your calls without warning.
• Refunds and cancellation are covered by our Refund Policy, including the 30-day money-back guarantee.

3. Your responsibilities

• You confirm you run a genuine business and that the business details you give us are accurate. UK phone number regulations require us to hold your business name and address.
• You won't use Aether for unlawful, abusive or misleading calls, or to make outbound sales calls.
• You're responsible for how you use callers' details. For UK GDPR you are the controller of your callers' data and we process it on your behalf, as described in our Privacy Policy.

4. Liability

To the extent the law allows, our total liability to you in any 12 months is limited to the fees you paid us in that period, and we're not liable for lost profits, lost jobs or indirect losses.

5. Ending the service

You can cancel any time. We may suspend or end the service if you don't pay or you break these terms, and we'll give notice where we reasonably can.

6. Changes

We may update these terms or our prices. We'll email you at least 30 days before a price change affects you. Founding prices stay locked for 12 months.

7. Contact

founder@agentwave.in